IDMIX is committed to providing reliable after-sales support for all our products. Our after-sales service covers warranty verification, product return, replacement and technical consulting for customers all over the world.
Most IDMIX main units are covered by a 24-month limited warranty from the date of purchase. Accessories such as charging cables enjoy a 12-month warranty. The warranty only applies to quality failures under normal use.
Please prepare your purchase order, product serial number and purchase receipt. You can activate your warranty online or send your request to our support mailbox. Our customer service team will respond within 24 working hours.
Damage caused by man-made dropping, liquid immersion, unauthorized disassembly, overloading or using incompatible adapters is not covered by warranty. Expired warranty and counterfeit products are also outside the scope of after-sales service.
If product defect is confirmed within warranty period, IDMIX will bear round-trip shipping cost. For non-quality problems or out-of-warranty applications, the customer needs to undertake the related freight.
